
Frequently asked questions.
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Aaliyah & Me offers a 6-month warranty period starting from the date of purchase, subject to our terms and conditions. This warranty encompasses replacement for items that are deemed faulty. To initiate a warranty claim, proof of purchase (order number or receipt) is required.
Please note that our warranty does not cover; accidental breakage of your jewellery, normal wear and tear resulting from usage, tarnishing of jewellery worn in chlorine pools or exposed to chemicals, loss of jewellery without proof of default, the gradual fading of jewellery, or misshaping of jewellery due to mishandling and excessive wear, this is decided upon assessment of our team. Additionally, this warranty does not extend to the replacement, exchange, or refund of products due to regular wear and failure to follow our recommended care guidelines.
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We offer a beautiful range of jewellery made from high-quality stainless steel. These materials are chosen for their durability, affordability, and timeless appeal.
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t's best to keep your pieces away from harsh chemicals, chlorines, and perfumes, as this will take its toll on your precious jewels. Depending on the frequency of wear, the filling may tarnish over time. To keep your pieces shiny and clean, gently wipe over with a jewellery cleaning cloth every so often. If your jewellery has started to tarnish, we recommend using jewellery cleaning solution for Gold Plated items. Check out our Product Care page for a more information.
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Yes! Our stainless steel and sterling silver jewellery is hypoallergenic, making it suitable for most skin types. However, if you have sensitive skin, we recommend doing a patch test before wearing any piece for extended periods.
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Yes we do! Aaliyah & Me ships all over the world. Enter your address to find out your shipping rate in AUD. All prices on the Aaliyah & Me website are in AUD.
We use Australia Post for all International Shipping.