Refund, Return and Exchange policy

Return Policy

We hope our pieces are loved by you as much as we love them. However, if your purchase isn’t as expected and you have changed your mind, you may be entitled to receive a store credit in exchange for your returned item.

You are only entitled to a refund if you have a received an item with a manufacturing fault or an item that does not match your order. 

To be eligible for a store credit, you must initially contact our Customer Service team within 14 days of delivery. 

Jewellery

Your return must:

Be unused, unaltered and in original condition

Have no signs of scratches or dents

Packed in the original jewellery box or pouch

Be delivered back to us within 30 days from the date of receiving your parcel. 

Once your return is received, we will advise if you are eligible for a store credit (in the form of a gift card of the value of the item(s) paid from the original order). The gift card is valid for 12 months from the issue date. 

For hygiene reasons, earrings cannot be returned or exchanged.

If your item is defective or does not match your order, please email us at contact@aaliyahandme.com.au with the subject line: Return and #OrderNumber within 14 days of receiving your order, with a photo of the item and the reason for return. Please allow 1-3 working days for us to process your request. 

Exchanges (if applicable)

We do not offer exchanges for change of mind.

Returns must be unused, unaltered, undamaged, accompanied with their original packaging and be delivered back to us within 30 days from the date of receiving your parcel. 

Once we have received your return, we will advise you via email. We will then inspect the product to ensure it is unused, unaltered and undamaged before proceeding with the exchange. 

Please note for exchanges, you will be responsible for paying for your own shipping costs for returning your item(s). You will receive exchange instructions and a payment link for the return shipping fee via email. Kindly follow the instructions provided in the email. The shipping fee for domestic orders is $11 AUD. For international return shipping fees, please contact us for further information.

Refunds (if applicable)

Only full-priced items may be refunded, unfortunately sale items cannot be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have not yet received your refund, please first check your bank account again. Please then contact your bank or credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@aaliyahandme.com.au.